• At Ludo Fortune, we prioritize user satisfaction and strive to provide a transparent refund policy. Please familiarize yourself with the following guidelines:

  • User Refund Request:
    1. Users may submit refund requests for consideration in specific circumstances, such as technical glitches or transaction errors.
    2. All refund requests are subject to review and approval by Ludo Fortune.
  • Account Cancellation:
    1. Users have the option to cancel their accounts at any time.
    2. Cancellation requests should be submitted through the platform or by contacting our customer support.
  • Technical Issues:
    1. Refunds may be considered in the event of technical issues that significantly impact the gaming experience.
    2. Users are encouraged to report technical problems promptly to facilitate resolution.
  • Services Disruptions:
    1. Refunds may be evaluated for disruptions in services that substantially hinder the intended user experience.
    2. Ludo Fortune will assess each case individually and determine refund eligibility accordingly.
  • Failed Account Validation:
    1. Users are responsible for providing accurate and valid account information.
    2. Refunds may be delayed or declined if account validation fails due to inaccurate information.
  • Cancellation of Promotion:
    1. Ludo Fortune reserves the right to cancel or modify promotions at its discretion.
    2. Refunds related to cancel promotions will be handled in accordance with the terms of the specific promotion.
  • Inactive Account:
    1. Users with inactive accounts may request refunds for any remaining balances.
    2. Refunds for inactive accounts are subject to review and approval by Ludo Fortune.
  • Contact our Support:
    1. For refund requests or inquiries, users can contact our customer support at [contact@ludofortune.com].
    2. Our support team is available to assist with any concerns or questions related to the refund policy.
  • Changes to Refund Policy:
    1. Ludo Fortune reserves the right to update this Refund Policy as needed.
    2. Users are encouraged to review the policy periodically for any changes.

    For additional information or clarification, please contact us at [contact@ludofortune.com].

    This Refund Policy was last updated on [1/11/2023].